Policies
The plain-English terms that apply when you shop with Hush.
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When you place an order you offer to buy the items at the prices shown. We accept it when we send your dispatch email. If we cannot fulfil an order we will tell you and refund any payment.
Prices are shown in pounds sterling and include VAT. Delivery is charged as described at checkout. We may change prices, but never after you have placed an order.
We deliver to UK addresses only. Delivery times are estimates, not guarantees, and can be affected by weather or courier delays. Standard delivery is £4.95, free on orders over £100, and express delivery is £7.95.
You can return unused, unwashed items in their original packaging within 60 days of delivery. This is in addition to your statutory rights. Full details are on the delivery and returns page.
Gift cards are valid for 24 months from purchase and cannot be refunded or exchanged for cash. They can be spent on anything in the shop.
We are responsible for loss you suffer that is a foreseeable result of us breaking these terms. We are not responsible for loss that is not foreseeable. Nothing in these terms limits your statutory rights.
These terms are governed by the law of England and Wales, and any dispute will be handled by the courts of England and Wales.
Last updated 1 October 2026