Policies
How we send your order, and how returns and refunds work.
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We deliver to UK addresses only. Standard delivery is £4.95 and takes 3 to 5 working days; it is free on orders over £100. Express delivery is £7.95 and arrives the next working day when you order by 1pm, Monday to Thursday.
We dispatch within 1 to 2 working days. Orders to the Scottish Highlands, islands and Northern Ireland can take 2 extra working days.
You can return unused, unwashed items in their original packaging within 60 days of delivery. UK returns are free: ask us for a prepaid returns label and we refund to your original payment method within 5 working days of the parcel reaching us.
Bundles can be returned whole or in part; returned pieces are refunded at their share of the bundle price. Washed or used bedding cannot be returned unless it is faulty.
If anything arrives damaged or develops a fault within a year, tell us with a photo and we will repair, replace or refund it.
Gift cards cannot be refunded and are valid for 24 months. They can be spent on anything in the shop.
Last updated 1 October 2026